FAQ

The pins measure between 1.5 and 3 cm. The patch measures approximately 8 cm in diameter but we can adapt to your desires. If you order a picture or a heart, you will have several size options when ordering. It's up to you to let your creativity speak to choose your frame if you choose a picture.

The Pins will be sent by registered letter by post within five working days. For custom embroidery, please allow two to three weeks; we will ask you by e-mail for your postal address in order to send it to you as soon as it is ready. If you order a patch or a brooch, it will be sent in a nice little black box.

Free delivery in metropolitan France.

We are unable to represent brands or works to which we do not have the legal rights.

After validating the drawing of your embroidery, we will send you by e-mail (from Adeline Schwab SAS ) a secure link (by the internet payment reference: Stripe) where you will ne able to pay directly with your credit card.

All shipments are by registered letter. Delivery is free in metropolitan France. For delivery outside France, please simulate the delivery when ordering to have the fees corresponding to your country.

When your order is sent, you will receive a tracking number to see the status of your order. Once the status of your order is "delivered" Maison Monstre is no longer responsible for delivery. You can send an email to hello@maisonmonstre.com if you do not receive your order, we will do our best to find it.

No matter what problem you have with your order, send us a message at hello@maisonmonstre.com. Your satisfaction is our satisfaction and we will make sure to solve your problem.